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01About this manual
This manual is published by Ecopackaging (Pty) Ltd trading as KRAGOS Compliance, a private body. It follows the Information Regulator's manual template and explains what records we hold and how to request them.
02Contact details
| Responsible party | Ecopackaging (Pty) Ltd trading as KRAGOS Compliance |
|---|---|
| Registration number | 2014/032538/07 |
| VAT number | 4530265216 |
| Address | 750 Nieuwhout Street, Garsfontein, Pretoria, 0081 |
| ops@kragos.app | |
| Phone | +27 76 826 3103 |
| Information Officer | FP Heunis (Francois Petrus Heunis), registered with the Information Regulator on 12 October 2026 |
|---|---|
| Deputy Information Officer | None designated. The Information Officer handles all requests. |
| Requests to | ops@kragos.app, subject line "PAIA request" |
03The Regulator's guide
The Information Regulator publishes a guide on how to use PAIA and POPIA, in all official languages. It explains your rights and the request process. You can get it from the Regulator.
| Information Regulator | inforegulator.org.za |
|---|---|
| enquiries@inforegulator.org.za | |
| Phone | 010 023 5200, toll free 0800 017 160 |
| Complaints | inforegulator.org.za/complaints |
| Address | Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191 |
04Records we hold
Categories of records, by subject:
| Company | Incorporation documents, statutory registers, resolutions |
|---|---|
| Finance and tax | Accounting records, VAT records, invoices |
| Clients | Engagement letters, correspondence, working files and evidence supplied by clients |
| Enquiries | Website, email, phone and WhatsApp enquiries |
| Suppliers and partners | Agreements, subcontracts, correspondence |
| Personnel | Employment contracts, payroll and leave records, where applicable |
| Products | Product documentation and records kept under each product's own terms |
| Other | Any further categories [to be confirmed] |
05Records available without a request
Our website content, including this manual, our privacy notice, terms of use, independence statement and anti-fronting stance, is available to anyone without a formal request.
06Records kept under other laws
We keep records as required by, among others, the Companies Act 71 of 2008, the Value-Added Tax Act 89 of 1991, the Tax Administration Act 28 of 2011, the Basic Conditions of Employment Act 75 of 1997, the Employment Equity Act 55 of 1998 and the Protection of Personal Information Act 4 of 2013. Any further statutes are [to be confirmed].
07How POPIA applies to the records
Our POPIA privacy notice covers personal information sent through this website. The processing of client, personnel and supplier information is set out in our engagement and employment documents. A fuller processing schedule is [to be confirmed].
08How to make a request
- Complete Form 2 (request for access to a record), published by the Information Regulator.
- Send it to the Information Officer at the address above.
- Describe the record clearly, say how you want access, and state the right you want to exercise or protect.
- If you ask on someone else's behalf, include proof of your authority.
We will respond within 30 days, which PAIA allows us to extend once by up to 30 days with notice.
09Fees
A request fee and an access fee may apply, at the amounts prescribed in the PAIA regulations. A requester asking for their own personal information pays no request fee. We will tell you the fee before we process the request.
10Grounds for refusal
We may refuse access on the grounds in Chapter 4 of Part 3 of PAIA, including to protect the privacy of third parties, commercial information of a third party or of KRAGOS Compliance, confidential information, the safety of individuals and property, and records privileged from production in legal proceedings.
11Remedies
If your request is refused, you may lodge a complaint with the Information Regulator, or apply to court, within the periods PAIA sets.